When calling for heat, is the heat indicator light/icon on the topside control?
Yes, it is
Measure the voltage across both hot wires coming from the house. You should see 220 volts on your volt meter - note that measuring from each wire to the ground will not give an accurate reading). If you DON'T have 220 volts, then you have an issue with the GFCI breaker in the main breaker box. If you DO have 220 volts across both hot wires coming from the house, then next measure the voltage across both heating element pins.
You should see 220 volts. If you do not, then the circuit board is faulty and will need to be replaced or sent to us for repair. If you do see 220 volts and it is not heating then the heating element is defective and will need to be replaced.
No, it is not
If you are not getting any error messages in the display screen (blinking dots is an error message) then please proceed, otherwise find the steps below to troubleshoot error messages.
In order for the spa to heat, the heat indicator light needs to be on the topside control. If it is not then there may be an issue with the pressure switch (it may be defective).
The pressure switch screws into the heater manifold and has cable leading from the circuit board with two small wires that attach to it; one on each terminal.
Use the instructions provided below to bypass the pressure switch to see if it is the cause of the "no heat". Note that not all spas have a pressure switch, so these instructions may not apply.
1- Power the circuit board down, then unplug the pressure switch cable from the circuit board revealing two pins.
2 - Power up the system. As soon as the low/filter pump turns on, jump the two pressure switch pins on the board with alligator clips. Don't worry, you will not get shocked as the pins are low voltage.
Did the heater light come on on the topside control? If so, the pressure switch or the pressure switch cable is defective and should be replaced. If the light did not come on, then the circuit board will need to be replaced.


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